Our Return Policy
Thank you for choosing Tropical Flooring!
If you are not entirely satisfied with your purchase, we’re here to help.
New, unopened merchandise in a re-sellable condition can be returned for a full refund within 30 days of the original purchase date. New, unopened merchandise in a re-sellable condition can be returned after 30 days of the original purchase date, subject to a 25% re-stocking fee.
After we receive your items and a copy of your original receipt or proof of purchase, our dedicated team of professionals will inspect it and process your refund via your original method of payment.
In the unlikely event that you receive the product in an unsatisfactory condition, these findings must be reported within 5 days of the original purchase date and our customer support team will work with you on a case-by-case basis to remedy the situation in a timely fashion.
Please do not hesitate to reach out to your local retailer for questions and further information regarding your purchase or return policy.